Toyota Announces Voluntary Recall on 2010 Model-Year Lexus GX 460 to Update Vehicle Stability Control Software
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More Toyota Lexus Recall Information
TORRANCE, Calif., April 19, 2010 – Toyota Motor Sales (TMS), U.S.A., Inc., today announced it will conduct a voluntary safety recall on approximately 9,400 2010 Model Year Lexus GX 460 sport utility vehicles to update software in the vehicle’s Vehicle Stability Control (VSC) system. No other Toyota, Lexus, or Scion vehicles are involved in this recall.
The VSC system helps control a loss of
traction in turns as a result of front or rear wheel slippage during
cornering.
“Toyota’s objective is to
provide a high level of safety and quality, while meeting or surpassing
governmental regulations. Our engineers have conducted tests to confirm
the VSC performance issue raised by Consumer Reports, and we are
confident this VSC software update addresses the concern,” said Steve
St. Angelo, Toyota chief quality officer for North America.
All Lexus dealers will have the VSC software
update by the end of April. Once the software update is available at
dealerships, vehicle owners are encouraged to bring their 2010 GX 460 to a
dealer at their earliest convenience for the update at no cost. The update
should take approximately one hour depending on the dealers’ work
schedule.
“From the moment we heard about this
issue, Lexus and our dealers acted quickly to resolve the situation. Our
dealers will now personally reach out to customers to set up appointments
to make this modification. Lexus has always been about providing exemplary
customer satisfaction and this will be another opportunity to demonstrate
that,” said Mark Templin, Lexus group vice president and general
manager.
Starting in early May, Lexus will begin
mailing letters to GX 460 owners included in this recall. Lexus will
provide a courtesy vehicle to anyone who has purchased a 2010 GX 460 and
has concerns about driving it until the recall work has been
completed.
Detailed information about this recall is
available through Lexus Customer Satisfaction at 1-800-25 LEXUS or
1-800-255-3987 or at www.lexus.com/recall.