Research and Markets: Motorist Behaviour at the Service Station in France: summarising attitudes toward fuel prices, added value services, shop products and retailer brands

DUBLIN--February 3, 2012: Research and Markets has announced the addition of the "Motorist Behaviour and Implications at the Service Station: France" report to their offering.

“Motorist Behaviour and Implications at the Service Station: France”

Verdict has conducted a study of over 8,000 motorists across eight European countries to assess how their buying behavior changed over the second half of 2010. These briefs summarise their attitudes towards fuel prices, added value services, shop products, and retailer brands, including supermarket brands where relevant.

Scope of the report:

Make well-informed investments by identifying the most important and frequently used features and services at service stations.
Tailor marketing campaigns to effectively target customers by understanding the profile of the forecourt shopper.
Develop a lucrative convenience store offer by uncovering the product categories for which consumers want more variety.
Plan defensive strategies by understanding the behavior of motorists who are switching between oil company and grocery branded retailers.
Demonstrate customer empathy in your marketing messages by uncovering the measures being adopted by motorists to reduce their motoring expenses.

Highlights:

A large proportion of motorists are affected by fuel prices when selecting a service station and one in three motorists in France look at service station pricing boards closely before deciding where to fill up.
Pay-at-pump facilities and ATMs are the two most frequently used forecourt services in France. Availability of toilets and cleanliness of forecourt affect motorists' choice of service stations to a large extent.
Over 15% motorists are switching from oil companies to supermarket-owned service stations in France. TOTAL was voted the best fuel retailer by motorists in terms of fuel price, shop products and customer service.

Reasons to buy:

What measures are motorists taking to hedge against rising fuel prices? Are they comparing forecourt price boards or using online comparison websites?
Are my customers switching to supermarkets for cheaper fuel? What other services should I provide to maintain my customer base?
How does my customer base split by age, gender, marital status, and frequency of use of car, so that I can develop a suitable service proposition?
Which products should be included or excluded from a forecourt shop's mix so that maximum value can be generated from the available shelf space?
Which fuel retailers are considered the best by motorists in terms of value for money for fuel, quality of shop offer, and customer service?

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