Experience Buick Attracts New Customers in First Year


buick (select to view enlarged photo)

All-inclusive leases growing sales in Miami, Los Angeles and other major markets

DETROIT--March 13, 2013: Experience Buick leasing -- a two-year term with a single monthly payment that includes entertainment, safety and maintenance features – has led Buick to double its leasing business as a share of total sales over the last 12 months.

Launched in mid-March last year, Experience Buick leases come with SiriusXM satellite radio, OnStar Directions and Connections and include oil changes and tire rotations in the monthly payments.

According to customer data collected late last year, 55 percent of Experience Buick customers are new to the brand; that number rises to 63 percent for the Regal luxury sport sedan and 66 percent for the Verano compact luxury sedan. Including leases and sales, a higher percentage of customers in 2012 were new to Buick – 43 percent – than any year on record.

About 74 percent of customers polled said Experience Buick played a major role in their decision, and that each element – maintenance, two-year term, satellite radio and OnStar – were all among their top 10 decision factors. Two-thirds of the customers indicated they would definitely consider another Buick for their next vehicle.

Dealers in some cities have seen even more dramatic lease penetration with Experience Buick. From mid-March last year through February 2013, leasing as a share of sales was up 23 percentage points in Los Angeles, 19 percentage points in San Francisco, 15 percentage points in Miami and 11 percentage points in Atlanta.

“When this was introduced, I knew it was going to be special for us,” said Mark Naszaradi, general manager at Williamson Buick in Miami. “Our city is a very lease-dominated market, so we knew if we could get the word out about Experience Buick, it’d be a great thing.

“Since then,” said Naszaradi, “we’ve gone from averaging about 30 Buicks each month to as high as 80 in September, with a majority of our customers trading in import brands. And leasing has risen from 30 percent of our business to more than 70 percent.”

Naszaradi is confident that Experience Buick’s momentum will continue. “Within the next year, we’ll start seeing these customers coming back, and with everything that’s included in these leases, the experience they’re getting, we’ve gotten feedback that they’ll stay with us.”

When the Experience Buick customers who leased vehicles in March 2012 return next year, every model in the Buick showroom will be new or significantly updated, with redesigned Enclave, LaCrosse and Regal models, a Verano with an available 250-hp turbocharged engine and new safety features, and the all-new Encore luxury small crossover.

“Our vehicles and our dealership facilities deliver on what today’s luxury car customers expect,” said Brian Sweeney, vice president of Buick Sales and Service. “Experience Buick gives customers a low-commitment, all-inclusive way to see that we’re a modern and inviting brand with five unique and appealing models.”

Home | Buyers Guides By Make | New Car Buyers Guide | Used Car Super Search | Total New Car Costs | New Car and Truck Reviews
Automotive News | TACH-TV | Media Library | Discount Auto Parts

Copyright © 1996-2014 The Auto Channel. Contact Information, Credits, and Terms of Use. These following titles and media identification are Trademarks owned by The Auto Channel, LLC and have been in continuous use since 1987 : The Auto Channel, Auto Channel and TACH all have been in continuous use world wide since 1987, in Print, TV, Radio, Home Video, Newsletters, On-line, and other interactive media; all rights are reserved and infringement will be acted upon with force.

Privacy Statement | Size Does Matter | Media Kit | Affiliates

Send your questions, comments, and suggestions to Editor-in-Chief@theautochannel.com.

Submit Company releases or Product News stories to submit@theautochannel.com.
Place copy in body of email, NO attachments please.

To report errors and other problems with this page, please use this form.

Link to this page: http://www.theautochannel.com/

*